Customer Service
Ordering Information
All orders are placed through the Paypal system, a 100% secure server. Each piece is handmade, so please allow 3-4 weeks for delivery. Rush orders are available upon request. We will notify you if there are any parts that may be backordered to delay your shipment. If an particular stone or finding is no longer available, we will contact you with other options. Prices are subject to change. We are not responsible for printed errors or omissions.
Custom Work
If you cannot find what you are looking for, please contact the studio and we can work together to create the perfect piece. This is wonderful for bridal party gifts! Most of the items you see on the website can be custom made with your choice of metal, colors, gemstones or size.
Francesca Signorino Designs are created using hand selected natural gemstones. We will do our best to match all stones to each other, but please note that the gemstones used are natural minerals and may vary in size, shape and color from piece to piece. We have made every effort to accurately display our pieces. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your moitor's display of any color will be accurate.
Shipping
All orders will be shipped insured UPS ground, which can take 2-6 business days, unless otherwise specified. If you need it sooner, please let us know and we will do our best to get it to you.
| Merchandise Total | Shipping Charge |
| $0-50 | $8 |
| $50.01-100.00 | $9 |
| $100.01-200.00 | $10 |
| $200.01-400.00 | $12 |
| $400.01-600.00 | $16 |
| $600.01-1000.00 | $18 |
| $1000+ * | $20 |
* (may require special S&H fees)
UPS 2nd day air add $15
UPS/FedEx next day air add $25
Gift Wrapping
Francesca Signorino Designs gift wrapping is available upon request.
Your gift will be sent in a black pillow box with white ribbon for an additional
charge of $4.00. All pieces are shipped in a black linen pouch
with tissue paper. Seasonal ribbons used when apply.
Jewelry Care
Jewelry should be worn with care. It is best to keep your jewelry in an air-tight container (or keep it in the sealed plastic bag it came in). Make it a habit to accessorize last, just before you go out, as repeated exposure to the chemical in your beauty products or perfumes can damage your jewelry.
Liquid jewelry cleaners are only safe for our Fine Jewelry (carat gold not sterling silver), it is not safe for pieces with stones as it may damage them. Never use a harsh chemical dip. To clean your jewelry we recommend that you simply run a soft polishing cloth over the piece, sometimes an old toothbrush and some silver polish works fine on matte pieces.
Repairs
We believe in what we do and want you to be satisfied. If you should need any repairs or maintenance on your jewelry, we will gladly do the work at no charge for the first 6 months (less the shipping and handling). For stone replacement, please be aware that stones vary in avalibility, size, shape and color, so we may need to make appropriate subsitutes when necessary. After the 6 months you will be charged a repair fee along with stone replacement fees.
Returns & Exchanges
We want you to be happy. If you are not completely satisfied with your order, items may be exchanged for MERCHANDISE CREDIT ONLY within 14 days of receipt. Please send an email to returns@signorinodesigns.com to begin processing your request. The cost of shipping is non-refundable. The jewelry must be in its original condition and packaging. Please insure returns, for we cannot be responsible for lost, damaged, stolen or misdirected packages. We are unable to accept exchanges of worn or damaged merchandise. Sales items are a final sale and cannot be exchanged.
Other Services
All Fine Jewelry priced above $1000.00 will be accompanied by a complementary written appraisal for your insurance needs. If you need further assistance for this please contact us.
Fine Jewelry
All fine jewelry is exclusive to Francesca Signorino Designs, each piece is hand carved from a wax and cast. All pieces are hand constructed, and may take more time. Please allow 4 weeks delivery unless otherwise specified.